Shipping Policy

Welcome to yen-tky, proudly brought to you by FOURTH MUSE LLC. We specialize in offering high-quality jerseys tailored to meet your sporting and fashion needs. This Shipping Policy outlines the terms and conditions governing the shipment, delivery, and handling of your orders. By placing an order with us, you agree to comply with and be bound by the following terms.

1. Company Information

Company Name: FOURTH MUSE LLC
Brand Name: yen-tky
Contact Email: [email protected]
Physical Address:
FOURTH MUSE LLC
3400 Cottage Way
Sacramento, CA 95825
United States

2. Order Processing Time

At FOURTH MUSE LLC, we understand the excitement of receiving your yen-tky jersey promptly. Our dedicated team works diligently to ensure your order is processed efficiently.

  • Processing Duration: 2-4 business days
  • Processing Hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding holidays)

Please ensure that all order details are accurate to prevent any delays. Orders placed during weekends or holidays will commence processing on the next business day.

3. Shipping Methods and Timeframes

We collaborate with trusted shipping carriers to deliver your jerseys safely and on time.

  • Available Shipping Carriers: FedEx, UPS, and USPS
  • Shipping Timeframe: 7 to 15 business days
  • Shipping Hours: Monday to Friday, 9:00 AM – 5:00 PM

Please note that shipping times may vary based on the destination within the United States and unforeseen circumstances such as weather conditions or carrier delays.

4. Shipping Costs

We aim to provide transparent and competitive shipping rates to our valued customers.

  • Free Shipping:
    • Eligibility: Orders totaling over $199
  • Standard Shipping Fee:
    • Amount: $7.99
    • Eligibility: Orders under $199

Shipping fees are calculated based on the total order value and are clearly displayed during the checkout process.

5. Shipping Destinations

Our shipping services are exclusively available within the United States.

  • Eligible Locations: All 50 states and U.S. territories
  • International Shipping: Currently unavailable

We apologize for any inconvenience and are actively exploring options to extend our services internationally in the future.

6. Order Tracking

Stay informed about the status of your shipment with our comprehensive tracking system.

  • Tracking Information:
    • Upon dispatch, a tracking number will be provided via email.
    • You can monitor your shipment’s progress through the carrier’s website using the provided tracking number.

Please allow up to 24 hours for tracking information to become available after your order has been shipped.

7. Taxes

All applicable taxes are calculated based on the shipping address provided during checkout.

  • Tax Rate: 5% of the total order value
  • Tax Collection:
    • Applied to all orders shipped within taxable jurisdictions in the United States.
    • Tax details will be itemized in your order confirmation email.

We adhere to all federal and state tax regulations to ensure compliance.

8. Handling Charges

In addition to shipping fees, handling charges may apply to certain orders to cover packaging and processing costs.

  • Handling Fees:
    • Generally included in the shipping fee.
    • Additional charges may apply for oversized or specialized items.

Any extra handling fees will be clearly communicated during the checkout process.

9. Delivery Issues

We strive to ensure your order arrives safely and on time. However, if you encounter any delivery problems, please follow the steps below.

a. Delayed Delivery

  • Action Steps:
    • Contact our customer service team at [email protected] with your order number.
    • We will investigate the issue with the carrier and provide updates as soon as possible.

b. Incorrect Address

  • Action Steps:
    • Verify the shipping address provided during checkout.
    • If an error is identified, contact us immediately at [email protected].
    • We will work with the carrier to correct the address if the package is still in transit.

10. Damaged or Lost Items

Your satisfaction is our priority. In the rare event that your order arrives damaged or is lost during transit, please adhere to the following procedures.

a. Damaged Items

  • Inspection:
    • Upon receiving your package, inspect the contents for any visible damage.
  • Reporting Damage:
    • Contact us within 7 days of delivery with photographs of the damaged items.
    • Email: [email protected]
  • Resolution:
    • We will arrange for a replacement or issue a refund based on your preference.

b. Lost Items

  • Confirmation:
    • Ensure that the tracking information indicates the package was not delivered.
  • Reporting Loss:
  • Resolution:
    • We will initiate an investigation with the carrier and provide a replacement or refund if the package is confirmed lost.

Please retain all shipping receipts and correspondence until the issue is fully resolved.

11. Returns and Exchanges

Your ability to shop with confidence is important to us. Our Returns & Exchanges policy ensures a straightforward process for addressing any concerns with your purchase.

a. Return Eligibility

  • Timeframe:
    • Returns must be initiated within 30 days of the delivery date.
  • Condition:
    • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Non-Returnable Items:
    • Customized or personalized jerseys
    • Final sale items

b. Return Process

  1. Request a Return:
    • Contact our support team at [email protected] with your order number and reason for return.
  2. Receive Authorization:
    • We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Item:
    • Package the item securely and include the RMA number.
    • Use a trackable shipping method to ensure the return is received.
  4. Processing the Return:
    • Once we receive the returned item, we will inspect it and process your refund or exchange within 7 business days.

c. Exchange Policy

  • Availability:
    • Exchanges are subject to product availability.
  • Procedure:
    • Follow the same steps as the return process and specify the desired replacement item.

d. Refunds

  • Method:
    • Refunds will be issued to the original payment method.
  • Timeframe:
    • Processing may take up to 10 business days after we receive the returned item.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

12. Handling Special Circumstances

We strive to accommodate special requests and handle exceptional situations with care.

a. Expedited Shipping

  • Availability:
    • Expedited shipping options may be available at an additional cost.
  • Requesting Expedited Shipping:
    • Contact our support team at [email protected] to inquire about expedited shipping services.

b. Order Modifications

  • Timeframe:
    • Changes to orders can only be made within 24 hours of placement.
  • Procedure:
    • Contact us immediately at [email protected] with your order details and desired modifications.

c. Bulk Orders

  • Special Rates:
    • We offer competitive shipping rates for bulk orders.
  • Contact Information:

13. Customer Support

Your satisfaction is paramount. Our dedicated customer support team is here to assist you with any shipping-related inquiries or issues.

  • Contact Email: [email protected]
  • Response Time:
    • We aim to respond to all inquiries within 24-48 hours during business days.
  • Support Hours:
    • Monday to Friday, 9:00 AM – 5:00 PM (excluding holidays)

For immediate assistance, please ensure to include your order number and detailed information about your concern.

14. Policy Updates

FOURTH MUSE LLC reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to our website.

  • Notification:
    • Significant changes will be communicated via email or prominent notices on our website.
  • Continued Use:
    • By continuing to use our services after updates, you agree to the revised terms.

We encourage customers to review this Shipping Policy periodically to stay informed about our shipping practices.

Thank you for choosing yen-tky by FOURTH MUSE LLC. We are dedicated to ensuring your shopping experience is seamless and enjoyable. Should you have any questions or require further assistance, please do not hesitate to contact us at [email protected].