Refund and Returns Policy

Welcome to yen-tky, a distinguished brand under FOURTH MUSE LLC, dedicated to providing premium-quality jerseys that meet your sporting and fashion needs. Your satisfaction is our top priority, and our Refund and Returns Policy is designed to ensure a seamless and transparent experience should you need to return or request a refund for your purchase. This policy outlines the terms and procedures governing refunds, returns, and the handling of damaged or lost items. By making a purchase with us, you agree to comply with the terms set forth in this policy.

1. Company Information

Company Name: FOURTH MUSE LLC
Brand Name: yen-tky
Contact Email: [email protected]
Physical Address:
FOURTH MUSE LLC
3400 Cottage Way
Sacramento, CA 95825
United States

2. Return Policy

Our return policy is crafted to provide flexibility and assurance to our customers. Below are the detailed terms governing returns.

a. Eligibility for Returns

  • Timeframe:
    • Returns must be initiated within 30 days from the delivery date of your order.
  • Condition of Items:
    • Items must be in their original condition, unworn, unwashed, and free from any damage or alterations.
    • All original tags, labels, and packaging must be intact and included.
  • Non-Returnable Items:
    • Customized or personalized jerseys.
    • Items marked as Final Sale.
    • Products that show signs of wear or misuse.

b. Return Process

  1. Initiate a Return Request:
    • Contact our customer support team at [email protected] with your order number, item(s) to be returned, and the reason for return.
  2. Receive Return Authorization:
    • Upon reviewing your request, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  3. Prepare the Package:
    • Securely package the item(s) in the original packaging.
    • Include the RMA number inside the package.
  4. Ship the Return:
    • Use a trackable shipping method to send the package to our address:
       
      FOURTH MUSE LLC

      3400 Cottage Way
      Sacramento, CA 95825
      United States
    • Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
  5. Inspection and Processing:
    • Once the returned item is received, our team will inspect it to ensure it meets the return eligibility criteria.
    • Approved returns will be processed, and a refund or exchange will be initiated within 2-5 business days.

c. Return Shipping Costs

  • Eligible Returns:
    • If the return is due to a defect, damage, or our error, we will cover the return shipping costs.
  • Non-Eligible Returns:
    • For returns based on personal preference or incorrect sizing, the customer is responsible for return shipping fees.

3. Refund Policy

Our refund policy ensures that you receive your money back promptly and securely for eligible returns.

a. Eligibility for Refunds

  • Refunds are granted for items that meet the return eligibility criteria outlined in our Return Policy.
  • Refunds are processed to the original payment method used during the purchase.

b. Refund Process

  1. Verification:
    • After receiving and inspecting the returned item, we will verify its condition and eligibility for a refund.
  2. Processing the Refund:
    • Approved refunds will be processed within 2-5 business days.
  3. Notification:
    • You will receive an email confirmation once your refund has been processed.
  4. Refund Timeline:
    • Depending on your bank or credit card issuer, the refunded amount may take an additional 3-7 business days to appear in your account.

c. Partial Refunds and Restocking Fees

  • In certain cases where items are returned not in their original condition, damaged, or missing parts, a partial refund may be issued.
  • A restocking fee of up to 10% may apply to cover the costs associated with handling and processing the return.

4. Damaged or Lost Items

We take great care in ensuring that your yen-tky jerseys arrive in perfect condition. However, if you encounter any issues with damaged or lost items, please follow the procedures below.

a. Reporting Damaged Items

  1. Inspection Upon Delivery:
    • Upon receiving your package, inspect the items for any visible signs of damage.
  2. Report Damage Promptly:
    • If you notice any damage, contact us within 7 days of delivery.
    • Provide your order number, item details, and photographic evidence of the damage.
  3. Resolution:
    • Upon verification, we will offer a replacement for the damaged item or issue a full refund, including any associated shipping costs.

b. Reporting Lost Items

  1. Verification:
    • Confirm that the tracking information indicates the package was not delivered.
  2. Immediate Notification:
  3. Investigation:
    • We will initiate an investigation with the shipping carrier to locate the missing package.
  4. Resolution:
    • If the package is confirmed lost, we will either reship the order at no additional cost or issue a full refund based on your preference.

Please retain all shipping receipts and correspondence until the issue is fully resolved.

5. Exchanges

We understand that sometimes you may need to exchange an item for a different size or color. Our exchange policy is designed to facilitate this process smoothly.

a. Exchange Eligibility

  • Exchanges are subject to the availability of the desired item.
  • The item to be exchanged must meet the return eligibility criteria outlined in our Return Policy.

b. Exchange Process

  1. Initiate an Exchange Request:
    • Contact our customer support team at [email protected] with your order number, item details, and desired exchange.
  2. Receive Exchange Authorization:
    • We will provide you with an Exchange Merchandise Authorization (EMA) number and detailed exchange instructions.
  3. Prepare and Ship the Item:
    • Securely package the item following the return instructions and include the EMA number.
    • Use a trackable shipping method to send the package to our address.
  4. Processing the Exchange:
    • Upon receiving and inspecting the returned item, we will ship the desired replacement within 2-5 business days.

Note: Any price differences between the original item and the exchanged item will be adjusted accordingly. If the desired exchange item is unavailable, you may opt for a refund.

6. Handling Charges

To maintain the quality and efficiency of our services, certain handling charges may apply under specific circumstances.

a. Standard Handling Charges

  • Included in Shipping Fees:
    • For standard returns and exchanges, handling charges are typically included in the shipping fees.

b. Special Handling Charges

  • Oversized or Specialized Items:
    • Items requiring special packaging or handling may incur additional fees.
  • Expedited Processing:
    • Requests for expedited processing or shipping may be subject to extra charges.

Any additional handling charges will be clearly communicated during the return or exchange process.

7. Instructions for Returning Items

To ensure a smooth return process, please adhere to the following instructions:

  1. Contact Customer Support:
    • Initiate your return or exchange by contacting us at [email protected] with the necessary details.
  2. Obtain Authorization:
    • Wait for the RMA or EMA number and follow the provided instructions meticulously.
  3. Package Securely:
    • Use the original packaging or a suitable alternative to protect the item during transit.
  4. Include Necessary Information:
    • Ensure that the RMA/EMA number and contact information are clearly visible on the package.
  5. Ship Promptly:
    • Send the package within the specified timeframe to avoid any delays or complications.

Failure to follow these instructions may result in delays or the return being rejected.

8. Contact Information

Our dedicated customer support team is here to assist you with any questions or concerns regarding our Refund and Returns Policy.

  • Email: [email protected]
  • Physical Address:
    FOURTH MUSE LLC
    3400 Cottage Way
    Sacramento, CA 95825
    United States
  • Response Time:
    • We aim to respond to all inquiries within 24-48 hours during business days.
  • Support Hours:
    • Monday to Friday, 9:00 AM – 5:00 PM (excluding holidays)

For efficient assistance, please include your order number and detailed information about your request in your correspondence.

9. Policy Updates

FOURTH MUSE LLC reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.

  • Notification of Changes:
    • Significant updates will be communicated via email or prominent notices on our website.
  • Continued Use:
    • By continuing to make purchases with us after updates, you agree to the revised terms.

We encourage customers to review this policy periodically to stay informed about our return and refund practices.

Thank you for choosing yen-tky by FOURTH MUSE LLC. We are committed to ensuring your shopping experience is both satisfying and hassle-free. Should you have any questions or require further assistance, please do not hesitate to contact us at [email protected].